Frequently Asked Questions

Here is what you need for your appointment in most circumstances:

If you own the vehicle outright and each owner named on the title is present:

• Current and valid vehicle registration.
• The vehicle’s title. If your vehicle has an electronic title, don’t worry as we’ll work with the DMV to obtain a physical title.
• Valid ID for each owner listed on the title. We accept US Federal, State and territory issued photo IDs. We can also accept foreign passports and some foreign issued IDs. If in doubt, give us a call.

If your vehicle is financed or leased:

• Current and valid vehicle registration.
• The vehicle’s title, if you received it when you registered your vehicle with your state agency. In some states, lenders hold titles for financed vehicles. If the lender retained the title, we’ll obtain it directly from the lender when processing the pay-off. If you have received and lost your title, please give us a call.
• Valid ID for each person on the registration. We accept US Federal, State and territory issued photo IDs. We can also accept foreign passports and some foreign issued IDs. If in doubt, give us a call.
• Payoff information from the lender. To save time, we prefer lenders to fax a 10 day pay-off letter before the appointment. Otherwise, bring the lender’s name, phone number and your account number.

We can also help in many other situations:

We buy thousands of cars each week and have experience handling many different situations. Give your local branch a call to discuss options and they will be happy to guide you on what documents you need. We are experienced and can help you in handling many different situations including:

• Owner cannot be present, and Power of Attorney is required to sell.
• Negative equity (when you owe more than the vehicle is worth).
• Vehicle documents are held in a maiden name.
• Divorce where vehicle is in joint names.
• Unable to find correct documents.
• Vehicle owner has passed away.
• Vehicle is owned by a company.
• Diplomatic title is held.

If you have any questions we have not answered, use the We Buy Any Car Locations tool to find your local branch's phone number.